When language impacts hospitality's reputation
You would think that in environments where the customer is king and your reputation is built on service excellence, an organisation would...
Language frustrations - The 'whats the point' Customer Service call
I have just had the most frustrating customer service call that I have ever experienced. I needed some help regarding my mailbox...
Language Strategy - Take this short quiz to find out if your company might benefit from the developm
Does your organisation employ individuals from different countries? Does your organisation sell its products and services...
Language Strategy - Why it is important that your organisation has a language strategy
The one line answer to that question is: To ensure that your team is able to communicate effectively with all internal and external...
Communications can make or break a change project
It is a common human characteristic to resist and even to fear change. We all have experienced that at some point. Habit and comfort...
Stakeholder Engagement
In very simple terms stakeholder engagement is about communicating with individuals and organisations that impact or who are impacted by...
Communications and Project Management
As a discipline, project management in PR and communications isn't given the gravitas it deserves as many PR's and communications...
Social Media Messaging
Social Media doesn’t have to be complex, yet so many small businesses are flummoxed when it come to it. I ran a training session...